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Agent gateway cpanel codelink v2
Agent gateway cpanel codelink v2







  1. #AGENT GATEWAY CPANEL CODELINK V2 VERIFICATION#
  2. #AGENT GATEWAY CPANEL CODELINK V2 SOFTWARE#

The resulting token should be saved on theĬlient or passed via the X-Vault-Token or Authorization header for future requests. Responses from auth login methods that generate an authentication token are These endpoints are specific to each auth TheseĮndpoints can be reached without any authentication, and are used forĪuthentication to Vault itself. Otherwise, a client token can be retrieved using an authenticationĮach auth method has one or more unauthenticated login endpoints. The client token must be sent asĮither the X-Vault-Token HTTP Header or as Authorization HTTP Header using Once Vault is unsealed, almost every other operation requires a client token.Ī user may have a client token sent to them.

agent gateway cpanel codelink v2

To have to do both depending on user settings.

It is possible toĭisable TLS verification for listeners, however, so API clients should expect Valid certificate that is verified by a well-behaved client. The API is expected to be accessed over a TLS connection at all times, with a sometimes have minor changes to accommodate new features as Is, sys/ routes) change very infrequently, but various secrets engines/auth Promise backwards compatibility even with the v1 prefix.

Interested in incorporating a voice and text strategy to your call center? Learn more about our Inbound and Outbound software to see if TCN’s cloud-based call center platform is right for you.Backwards compatibility: At the current version, Vault does not yet Through Agent Gateway, agent-customer interactions are closely monitored, allowing management staff to better analyze the overall success of a campaign as well as overall team performance. Digital notepads built into the employee’s dashboard.Manager-to-agent messaging and manager barge-in options.Internal chat and instant messaging system.Separate manager dashboards for monitoring and evaluating agent performance.Agent transfer and conferencing options.Customized scripts and responses for all levels of agent experience.Route heavily delinquent accounts to the best closersĪgent Gateway provides features and tools integrated into one user-friendly interface:.Send complex calls to agents with the shortest Average Handle Time.Route high-risk scenarios to agents with the highest First Call Resolution.Route high-value customers to speak with best performers first.

agent gateway cpanel codelink v2

  • Calculate agent aptitude to connect the caller with the perfect agent.
  • In less than a second, Agent Gateway can:
  • Quickly documents actions taken through easy-to-use checklists and fieldsīehind the scenes, Agent Gateway manages daily workflow to maximize productivity and help meet target metrics.
  • Suggests tips for troubleshooting to optimize FCR rates.
  • agent gateway cpanel codelink v2

    Provides tools to document compliance data and call notes.Prompts agents to complete actions to maintain compliance.

    agent gateway cpanel codelink v2

  • Prompts agents on key steps to first call resolution (FCR).
  • Builds a dashboard of critical information for agents to use during the call.
  • Whether they log in remotely or start taking calls from the main office, Agent Gateway: From compliance tools and note-taking activity to gathering critical caller information to support the agent, Agent Gateway is ready to help them succeed. Provide the best-in-class customer service with TCN.Īgent Gateway is an intuitive agent interface designed to simplify and streamline all aspects of an agent’s role in the contact center.









    Agent gateway cpanel codelink v2